The unglamorous work that prevents the expensive week
Updates, backups, monitoring, security and a defined response time — for sites and applications that need to stay up.
Almost every emergency rebuild starts as a deferred update. Maintenance is cheaper than recovery by an order of magnitude.
Support agreements cover updates, monitoring, backups and a stated response time, with a monthly report of what was done.
What we offer
Core, plugin, dependency and security updates tested before release
Offsite backups with restores actually tested, not assumed
Alerts on downtime, malware and unusual activity
A monthly allowance of development hours for small improvements
Benefits
Problems found by monitoring rather than by customers
Tested restores turn a disaster into an interruption
A fixed monthly fee instead of emergency rates
Engagement
The same four stages apply whether the work is a focused build or an ongoing partnership.
A short call to understand the goal, the constraints and what already exists. No obligation and no charge.
You get a written scope, a delivery plan and an honest estimate before any code is written.
Work runs in two-week cycles with something reviewable at the end of each one, so nothing is a surprise.
Testing, deployment and monitoring, then ongoing support so the platform keeps performing.
FAQ
Yes, after an audit of the current state.
Set in the agreement by severity, with the highest tier reserved for site-down incidents.
Updates applied, incidents handled, backup and uptime status, and hours used.
Related
Core Web Vitals, back-end response time and front-end weight — profiled first, then fixed in order of impact.
Search, content, paid media and conversion work tied to pipeline rather than to traffic charts.
Start a project
Send the brief, the deadline or just the problem. We reply within one business day with next steps and an honest view of scope.